How does our IT support work?
You can reach our first level support directly via our hotline, even outside office hours. So if you have an emergency IT problem, you can contact our IT support – because our IT specialists are always here for you. We guarantee a response time of no more than two hours. This is also the case, by the way, if you are not an existing customer. We offer you the immediate IT assistance you need.
Resolve software problems with our IT support
In our daily work in the helpdesk we deal with your individual IT problem. Our IT experts are not just familiar with common office software, including Microsoft Word, Microsoft Excel or Microsoft Outlook. We are also your IT experts for medium-sized businesses and therefore we also deal with other software, including Cisco, Sophos, VMware, QNAP, Swyx, Exchange, Linux (Red Hat, CenOS etc.), SQL or Citrix.
Solve an IT problem remotely
In most cases, we can solve your IT problem quite comfortably via Remote Desktop (RDP). In the course of this, we can easily solve problems with Microsoft Exchange, Windows Server, Terminal Server or the Manage Engine. If you have a major IT problem – such as failure of your internet connection or firewall – we will of course send a technician to your site.