abass Helpdesk - Immediate Help for Your IT
„With our Helpdesk staff, we provide a fast, easy and competent help in solving EDP-problems.”
- All questions that we cannot resolve in the Helpdesk are directly passed on to our technicians.
- Our experienced Helpdesk staff assists you with all your EDP-problems from Mondays to Fridays from 8.00 a.m. – 6.00p.m.
Help for (Almost) All Scenarios
Are you concerned about your IT? Do your employees have problems with various applications? This need not be the case – our Helpdesk experts provide you with technical clarification of workplace errors, monitoring of processes and help you in solving IT-infrastructure problems. Our team of highly qualified specialists is available to assist you 24 hours a day.
- On behalf of remote-service tools with highest safety standards, we are able to maintain our clients’ networks as well as to eliminate bugs without having to send an employee to the company in question.
- This way, maintenance costs are reduced; and still, we are able to offer a comprehensive EDP-service.
- The first point of contact for your incoming inquiries is our First-Level-Support. Here, your problems are registered and processed as quickly as possible.
- More complex questions are processed by the Second-Level-Support. Here, you receive fast as well as competent assistance in all questions concerning your IT.
- Should, however, a remote-solution not be possible, we will be pleased to send you a technician on-site.